Professional Development Courses (1 day & ½ day programs)
Communication
- POWERFUL COMMUNICATION SKILLS
Assessing Your Communication Skills
Improving Your Listening Skills
Using Successful Questioning Techniques
Understanding & Using Subliminal Communication
- MORE POWERFUL COMMUNICATION SKILLS
Advanced Listening: The Finer Points
Matching Your Message To Your Audience
Using Communication to Motivate, Recognize, & Reward
Strengthening Your Communication Image
- DEALING WITH DIFFICULT CLIENTS & CUSTOMERS
Effective Communication Skills
Understanding Behaviour
Strategies For Resolving Anger And Conflict
Handling Difficult Clients & Customers
- GIVING GREAT PRESENTATIONS
Preparing And Planning Presentations
Delivering Great Presentations
Presentation "Try-Outs"
Presentation Evaluations
Customer Service
- LEADING EDGE CUSTOMER SERVICE
Creating Leading Edge Customer Service
Gaining And Keeping Customer Loyalty
Employee Empowerment - "The Buck Stops Here"
Staying On The Leading Edge
- ACCESSIBLE, IMPACTFUL CUSTOMER SERVICE
Accessibility in Ontario
AODA Customer Service Standard
Keys to Accessible Customer Service
Being Proactive & Impactful
Productivity
- MANAGING PRIORITIES, MANAGING TIME
Time Management
Controlling "External Forces"
Assigning Priorities and Tasks
Getting Results
- ‘NO PROBLEM’ PROBLEM SOLVING
Basics And Requirements For Problem Solving
"7 Steps To Successful Problem Solving"
"5 Problem Solving Processes"
Maintaining Your Problem Solving Edge
Supervisory
- EFFECTIVE LEADERSHIP SKILLS
Determining Your Leadership Style And Role
Coaching, Delegating, And Empowering Employees
Developing Your Employees
Successful Meetings & Problem-Solving Sessions
- SUCCESSFUL TEAM BUILDING
Importance and Advantages of Teamwork
Learning To Work As Teams
Building Successful Teams
Common Team Problems (& Their Solutions)
- MOTIVATION & PERFORMANCE IMPROVEMENT
Motivating And Training Employees
Supervising And Delegating With Ease
Dealing With Conflict Effectively
Performance Management And Improvement
- BUILDING EFFECTIVE, EFFICIENT OPERATIONS
Understanding Behaviours And Work Styles
Increasing Operation Efficiencies
Time Management Techniques
Ensuring Effective Operations
- INCREASING PRODUCTIVITY & PROFITABILITY
Planning For Profit
Managing Information Systems For Productivity & Profitability
Effective Costing Strategies
Techniques For Better Budgeting
- STRATEGIES FOR CONTINUOUS IMPROVEMENT
Measuring Quality
Focusing On Internal And External Customers
Successful Problem Solving
Strategies For Ensuring Continuous Improvement
Selling / Marketing
- SUPER SELLING SKILLS
Becoming A Super Salesperson
Understanding Your Clients And Customers
Gaining And Keeping "Customers For Life"
Developing Tracking Systems For Sales Success
- SELLING / MARKETING SKILLS FOR PRACTITIONERS
Selling Yourself And Others On You
Assessing Your Business & Marketing Materials
Promotional Strategies And The Sales Process
Planning And Tracking Your Marketing And Sales
Business Development
- GET YOUR BUSINESS BOOMING
Analyzing And Expanding Your Client Base
Utilizing Customers To Build Business
Increasing Your Referral Business
Creating Alliances To Go "Beyond"
- HOW TO GROW YOUR BUSINESS
7 Areas To Review For Future Business
Letting The 80/20 Rule Work For YOU
7 Business-Building Marketing Strategies
Business Builder Regimen That Works!
Career Development
- SUCCESSFUL CAREER DEVELOPMENT
Identifying Your Career & Educational Goals
Defining Transferable Skills, Traits & Values
Selling Yourself Via ‘Career Portfolio’
Positioning Yourself For Future Success
- RESUMES FOR RESULTS!
Resumes: Importance and How Tos
Defining Transferable Skills, Traits & Values
Drafting The Resume
Fine-Tuning, Customizing & Utilizing The Resume
- INTERVIEWS WITH IMPACT!
Planning For Successful Interviews
Using Dynamic Communication Strategies
Interview Questions and Practice
Personal Development
- OVERCOMING NEGATIVITY
Understanding Negativity
(5 "mini-modules")
Managing And Overcoming Negativity
(5 "mini-modules")
- CREATING WORK / LIFE BALANCE
Intro, Overview & Self-Assessment
Challenges / Barriers to Work/Life Balance
Identifying & Implementing Changes
Reviewing & Renewing For Long Term Balance
- CREATING P.E.P.P.I WORKSPACES
(Positive, Energizing, Productive, Playful, Inspirational)
Workspace Challenges – Intercepting Interruptions
Enhancing Your Workspace
Realizing Benefits
Certificate Programs (multi-day formats)
- FAST TRACK TO CAREER SUCCESS
Creating Positive Directions
"People Skills" Power Pack
New Work Search Strategies
Completing Successful Action Plans
- SUCCESSFUL STRATEGIES FOR CAREER TRANSITIONS
Determining Where You Are Today
Deciding Where You Want To Be
Matching Your Skills To Employers' Needs
Reaching Your Career Goals
- FAST TRACK TO SALES & MARKETING SUCCESS
Preparing For A Sales and Marketing Career
Effective Marketing Skills
Powerful Selling Skills
Practicum & Program Follow-Up (Optional)
Presentations (30, 60, 90 minute formats)
- Managing Work / Life Balance & Stress
- Accessible, Impactful Customer Service
- Positioning Your Business For Future Success
- Working Effectively With Difficult Clients
- How To Grow Your Business
- Work & Wellness
- Compassion Fatigue
- The Power Of You
- The Power of Possibility